privacy policy

Privacy Policy

Effective Date: September 23, 2025
Last Updated: September 23, 2025

At Horest Hub (“Company,” “we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including hotel room booking, restaurant food ordering, and event/party planning (collectively, the “Services”), whether through our website, mobile application, WhatsApp, phone call, or any other platform.

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, payment details.

  • Booking & Order Information: Service preferences, hotel booking details, food orders, event details.

  • Communication Data: Chat messages (WhatsApp), call records (if applicable), and feedback.

  • Technical Data: Device information, IP address, browser type, cookies, and usage data.

2. How We Use Your Information

We use your information to:

  • Facilitate bookings, food orders, and event planning.

  • Communicate with you regarding your orders and services.

  • Improve our Services, website, and user experience.

  • Process payments securely.

  • Provide customer support.

  • Send promotional offers, if you have opted in.

3. Sharing of Information

We may share your information with:

  • Third-Party Service Providers: Hotels, restaurants, and event managers to fulfill your bookings/orders.

  • Payment Gateways: To securely process transactions.

  • Legal Authorities: If required by law, regulation, or legal process.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

  • We use reasonable security measures (encryption, firewalls, secure servers) to protect your data.

  • However, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access.

5. Cookies & Tracking

  • Our website/app may use cookies and similar technologies to improve user experience, analyze traffic, and remember preferences.

  • You can disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

  • We retain your personal information only as long as necessary for providing Services and complying with legal obligations.

  • You may request deletion of your data by contacting us.

7. Your Rights

You may have the following rights under applicable laws:

  • Right to access your data.

  • Right to correct inaccurate information.

  • Right to request deletion of your data.

  • Right to withdraw consent for marketing communications.

8. Third-Party Links

Our Services may contain links to third-party websites/apps. We are not responsible for their privacy practices.

9. Children’s Privacy

Our Services are not intended for minors under 18 years. We do not knowingly collect personal data from children.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website/app with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 Email: horesthub@gmail.com